Returns and Refunds

What if the cover doesn’t fit well?
This rarely happens, but if it does, it’s likely to be caused by a sizing discrepancy between production batches, and we’ll be happy to offer you a replacem...
Mon, 19 Nov, 2018 at 5:48 PM
What if the product wasn’t what I ordered?
Mix ups suck.   But if it does happen to you, just send us an email at info@comfortworks.com.au within 30 days of receiving your order, and we’ll ship the ...
Fri, 2 Nov, 2018 at 5:45 PM
What if the slipcover has defects?
This is a rare occurrence for us, but if you’re worried that your slipcover has a defect, just shoot us an email at info@comfortworks.com.au.   Be sure to ...
Fri, 2 Nov, 2018 at 5:45 PM
I don’t like the colour of my new slipcover, can I change it?
We want you to have a slipcover that you absolutely love, which is why we strongly recommend that you test our fabric samples (which you can get here) befor...
Fri, 2 Nov, 2018 at 5:47 PM
I ordered the wrong model, now what?
Step 1: Stay calm.   Step 2: Take a deep breath, then shoot us an email at info@comfortworks.com.au to let us know that you ordered the wrong cover for you...
Fri, 2 Nov, 2018 at 6:03 PM
How can I get free shipping or shipping fee rebated?
From 1st of May 2015 onwards, Worldwide shipping is automatically FREE for cart values over US$150 or equivalent in other currencies, so that's one les...
Fri, 2 Nov, 2018 at 6:07 PM
What if I don't like my made-to-measure slipcover?
Just like a dress that’s tailor-made for your body, a made-to-measure slipcover is made specifically for your sofa. Which is why we generally don’t offer re...
Tue, 11 Dec, 2018 at 11:09 AM
What is Comfort Work's return policy
We’re a small team that throws high-fives all around whenever a five-star review comes in, has heated debates over which colours will look best in your livin...
Fri, 2 Nov, 2018 at 6:31 PM