Returns and Refunds

Does your product have any guarantee?
Yes, it does! The craftsmanship (specifically, the quality of construction and sewing) of our slipcovers are guaranteed by our warranty (3-years for cov...
Fri, 8 Mar, 2019 at 2:33 PM
What is Comfort Work's customer satisfaction policy?
We’re a small team that throws high-fives all around whenever a five-star review comes in, has heated debates over which colors will look best in your livin...
Wed, 26 Aug, 2020 at 10:30 AM
What if the cover doesn’t fit well?
We'd like to think all our covers are made with love and care - so this rarely happens, but if it does, it’s likely to be caused by a sizing discrepanc...
Wed, 26 Aug, 2020 at 10:48 AM
I don’t like the colour of my new slipcover, can I change it?
We want you to have a slipcover that you absolutely love, which is why we strongly recommend that you test our fabric samples (which you can get here) befor...
Tue, 1 Sep, 2020 at 12:58 PM
I ordered the wrong model, now what?
Step 1: Stay calm.   Step 2: Take a deep breath, then shoot us an email at info@comfortworks.com.au to let us know that you ordered the wrong cover for you...
Fri, 2 Nov, 2018 at 6:03 PM
What if I don't like my made-to-measure slipcover?
Just like a dress that’s tailor-made for your body, a made-to-measure slipcover is made specifically for your sofa. Which is why we don’t offer returns or...
Fri, 25 Sep, 2020 at 12:04 PM
What if the slipcover has defects?
This is a rare occurrence for us, but if you’re worried that your slipcover has a defect, just shoot us an email at info@comfortworks.com.au.   Be sure to ...
Fri, 2 Nov, 2018 at 5:45 PM
What if the product wasn’t what I ordered?
Mix ups suck.  You ordered an Ektorp sofa bed cover but received a Karlstad armchair cover;  Or you ordered a Canvas White fabric but received our K...
Wed, 2 Sep, 2020 at 4:13 PM
My sofa slipcover is torn. Can it be repaired/replaced?
As rare as it is, these things do happen unfortunately - and if you have received your covers within 30 days please get in touch with us ASAP (info@comfortwo...
Thu, 15 Nov, 2018 at 4:58 PM
How can I get free shipping or shipping fee rebated?
From 1st of May 2015 onwards, Worldwide shipping is automatically FREE for cart values over US$150 or equivalent in other currencies, so that's one les...
Fri, 2 Nov, 2018 at 6:07 PM