Shipping

Do you ship worldwide and which countries?
Yes, we ship to these countries: Americas: Argentina, Barbados, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Haiti, Honduras, Jamaica, Mexico, ...
Fri, 2 Nov, 2018 at 5:43 PM
My Parcels/Slipcovers got Lost or Damaged?
Lost Parcel / Missing Parcel That Shows As Delivered? If your tracking information shows that your package was delivered, but you can't find it: W...
Fri, 29 May, 2020 at 3:34 PM
Can you hold the order and ship it at a later date?
Sure we can. If you are going to be away and will not be able to accept a delivery, please let us know beforehand as it's important to notify us as ear...
Fri, 2 Nov, 2018 at 6:29 PM
Where are my fabric samples?
Ah, the wait can be excruciating at times!  Please allow 15 to 23 days for fabric samples to show up. Once it has been shipped out, an email containing ...
Mon, 15 Jun, 2020 at 11:28 AM
Can orders be delivered to a P.O. Box or military address?
Unfortunately no. Physical acceptance by the consignee is necessary. It is highly recommended for you to physically inspect the slipcovers as they arrive to...
Fri, 2 Nov, 2018 at 6:28 PM
What happens if an order is returned?
Our colleagues in the Logistics team would typically alert the CS reps of any parcels left uncollected. These customers are then contacted by the team in or...
Fri, 6 Mar, 2020 at 5:50 PM
Package held at customs
Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the ...
Tue, 18 Feb, 2020 at 5:02 PM
Package Reroute or Change of Address
Purchased something from Comfort Works and need to change your shipping address? Do contact us as soon as you can (preferably within the business day!) at i...
Thu, 1 Oct, 2020 at 5:38 PM