Shipping and Delivery

Do you ship worldwide and which countries?
Yes, we ship to these countries: Americas: Argentina, Barbados, Canada, Chile, Colombia, Costa Rica, Dominican Republic, Haiti, Honduras, Jamaica, Mexico, ...
Fri, 2 Nov, 2018 at 5:43 PM
Can orders be delivered to a P.O. Box or military address?
Unfortunately no. Physical acceptance by the consignee is necessary. It is highly recommended for you to physically inspect the slipcovers as they arrive to...
Fri, 2 Nov, 2018 at 6:28 PM
My Parcels/Slipcovers got Lost or Damaged?
Please make sure you do a full inspection to see whether any obvious damage is visible on the both layers of packaging upon delivery. Despite the extra me...
Fri, 6 Mar, 2020 at 5:56 PM
Can you hold the order and ship it at a later date?
Sure we can. If you are going to be away and will not be able to accept a delivery, please let us know beforehand as it's important to notify us as ear...
Fri, 2 Nov, 2018 at 6:29 PM
Where are my fabric samples?
Ah, the wait can be excruciating at times! Please allow 7 to 15 days for fabric samples to show up. They generally arrive on time. However, if you think some...
Tue, 27 Aug, 2019 at 10:40 PM
Package held at customs
Sometimes, your package could be held by Customs - usually due to custom fee clearances. When this happens, you would be notified by us and (sometimes) the ...
Tue, 18 Feb, 2020 at 5:02 PM
What happens if an order is returned?
Our colleagues in the Logistics team would typically alert the CS reps of any parcels left uncollected. These customers are then contacted by the team in or...
Fri, 6 Mar, 2020 at 5:50 PM