General

Who's Comfort Works?
We're just like you - people who want to live a beautiful life as simply as possible. For us, we discovered it through making slipcovers for sofas. Wa...
Fri, 2 Nov, 2018 at 9:18 AM
Where are your slip covers made in?
Production takes place in our own workshop located 45 mins away from Hong Kong, China.   The workshop is run by a team of 11 comprised of highly skilled se...
Fri, 2 Nov, 2018 at 9:18 AM
How can I get hold of a real person or get a question answered?
You can get hold of a Comfort Works representative via telephone by calling +613 9015 9789 Mon-Fri 10.30am - 7.30pm GMT+10 or AEST (Australian Eastern Stand...
Thu, 29 Nov, 2018 at 1:36 PM
How long does it take you to respond to emails?
Occasionally you may catch us on Livechat or get a reply over the weekends, generally we do get a swarm of emails daily, but we promise that we’ll get back ...
Fri, 2 Nov, 2018 at 9:19 AM
Does your product have any guarantee?
Yes, it does!   The craftsmanship (specifically, the quality of construction and sewing) of our slipcovers are guaranteed by our warranty (3-years for cove...
Fri, 2 Nov, 2018 at 9:19 AM
Can I find Comfort Works in stores?
Not currently we're afraid. Our website (online), at the moment, is the only place to get Comfort Works goods directly from us. We don't have ret...
Fri, 2 Nov, 2018 at 9:19 AM
Do you have an ethical sourcing policy?
We have a responsibility to our customers, colleagues, suppliers, and partners to ensure that all items sold on Comfort Works are produced under acceptable ...
Fri, 2 Nov, 2018 at 9:19 AM
How do I measure my sofa for a custom made slipcover?
Every sofa is different but we've managed to classify them down to several standard shapes and size. To get a broad understanding, check this article ou...
Tue, 13 Nov, 2018 at 2:55 PM
My sofa slipcover is torn. Can it be repaired/replaced?
As rare as it is, these things do happen unfortunately - and if you have received your covers within 30 days please get in touch with us ASAP (info@comfortwo...
Thu, 15 Nov, 2018 at 4:58 PM
My sofa slipcover is torn. Can it be repaired/replaced?
As rare as it is, these things do happen unfortunately - and if you have received your covers within 30 days please get in touch with us ASAP (info@comfortwo...
Thu, 15 Nov, 2018 at 4:58 PM