Package Reroute or Change of Address
* Samples shipped via 'Express Shipping' only.
Purchased something from Comfort Works and need to change your shipping address? Do contact us within 24 hours of placing your order, and include your Order ID (CW-XXXXXX) via e-mail.
Please note, however, if your order has already been shipped, there will be additional costs for us to reroute the package to you. These fees can range between US$30 to US$50 for slipcovers, and a flat rate of US$15 for samples* which we will be billing you for.
If rerouting is not something you'd like to do, here are some alternatives:
1) Contact the Courier, send it to a depot of choice for self-pickup. This is free and doable by request of the recipient.
2) Get a neighbor to sign and receive on behalf.
3) Contact the Courier, approve to leave at the door and have a friend/family pick it up from there, if you are certain it is safe to do so.
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