Our colleagues in the Logistics team would typically alert one of the Customer Experience Agents of any parcels left uncollected. These customers are then contacted by the Agents in order to iron out any issues. However, failure to do so may result in the order being sent back.


Here, several options are available should the need arise:


1. You may let us know if you'd still like to reschedule a delivery. We'll do what we can to send the covers to you if you still want it. Note that the shipping fees for a re-delivery is borne by the Customer. Customers may always get in touch with us for assistance.


2. Unfortunately, if we do not hear from the customer within the stipulated time frame the Agent provides, the item would then have to be destroyed. We try to avoid reaching that stage as best we can!


You may also read Item G: Returns & Refunds for further information.