Mix ups suck. 

You ordered an Ektorp sofa bed cover but received a Karlstad armchair cover; 

Or you ordered a Canvas White fabric but received our Kino Navy.

That's completely our bad, so if it (on the rare occasion) happens to you, just send us an email at info@comfortworks.com.au within 14 days of receiving your order with photographic evidence i.e.:
- front photo of your sofa (covers off)
- front photo of your sofa (covers on if possible)

- of the brand's model/tag (if applicable)

- fabric sample on slipcover (if wrong fabric received)


And we’ll ship the correct item out within 2-3 weeks.

Alternatively, if you choose to not accept a replacement, we will gladly offer you a full refund.