Mix-ups suck.
You ordered an Ektorp sofa bed cover but received a Karlstad armchair cover;
Or you ordered a Cotton Canvas White fabric but received our Textured Weave Navy.
That's completely our bad, so if it (on the rare occasion) happens to you, just send us an email at info@comfortworks.com.au within 14 days of receiving your order with photographic evidence i.e.:
That's completely our bad, so if it (on the rare occasion) happens to you, just send us an email at info@comfortworks.com.au within 14 days of receiving your order with photographic evidence i.e.:
- front photo of your sofa (covers off)
- front photo of your sofa (covers on if possible)
- of the brand's model/tag (if applicable)
- fabric sample on slipcover (if wrong fabric received)
And we’ll ship the correct item out within 2-3 weeks.
Alternatively, if you've received what you've ordered but mistakenly identified your sofa/chair, you can refer to our Perfect-Fit Policy for more information to help sort that out.
Alternatively, if you've received what you've ordered but mistakenly identified your sofa/chair, you can refer to our Perfect-Fit Policy for more information to help sort that out.