Please make sure you do a full inspection to see whether any obvious damage is visible on the both layers of packaging upon delivery.

Despite the extra measures taken to protect your parcel by using double corrugated card-boxes as well as a cloth bag, it is possible for your parcel to be Damaged, Stained or Partially Lost upon delivery. (Reasons include: pesky Custom/import office's inspections, terrible care by the courier or even weather damage)

You have every right to REFUSE the delivery if damage onto the product are visible, at which point you inform the courier person that you'd like to file a Claim; Delivery guys will advise you to contact a certain contact number to get in touch and follow-up with. (a quick search online for "Courier's name + Claim" would suffice too).

Then kindly inform us with the Claims/Case Number filed, and we will follow-up on the case with the Couriers directly. Kindly also provide us with photographic evidence showing the damage, as it would be helpful to confirm the claim. Typically the process would take around 15 working days of investigation.

Depending on the magnitude of the damage, most times we will proactively produce another set of slipcovers and resend them to you before the claims from the couriers are even reimbursed.