Comfort Works
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Knowledge base
Top 10 FAQs
Top 10 FAQs
10
I need design inspiration, where can I get some?
How to choose fabrics and which is the best?
Do I have to pay custom taxes or import fees?
Can you make a custom slipcover for my sofa?
What is Comfort Works’ return policy?
See all 10 articles
Pricing and Quotes
Pricing and Quotes
2
Any sales discounts or promotional offers?
How much does a custom slipcover cost?
Fabrics
Fabrics
16
Pilling / Balling on fabric
Can I use my own fabric? (BYO fabric)
Are your fabrics pre-shrunk/sanforised?
How to get rid of water stains on sofa?
How to remove wrinkles from my slipcovers?
See all 16 articles
Orders and Payment
Orders and Payments
13
Can I order by telephone?
What currencies does Comfort Works accept?
How can I check the status of my order?
Am I able to cancel or amend my order after payment?
What forms of payments are accepted?
See all 13 articles
Shipping and Delivery
Shipping and Delivery
7
Do you ship worldwide and which countries?
Can orders be delivered to a P.O. Box or military address?
My Parcels/Slipcovers got Lost or Damaged?
Can you hold the order and ship it at a later date?
Where are my fabric samples?
See all 7 articles
Returns and Refunds
Returns and Refunds
8
What if the cover doesn’t fit well?
What if the product wasn’t what I ordered?
What if the slipcover has defects?
I don’t like the colour of my new slipcover, can I change it?
I ordered the wrong model, now what?
See all 8 articles
General
FAQ
34
Can you send material samples prior to ordering?
I bought a sofa with your covers on it and it is peeling. Would the covers still be under warrenty
I am planning to order leige eggshell slipcovers for 2 ikea 3 seater farlov sofas. I would like to order additional covers for just the bottom and back cushions. Is that possible? How much would they be?
We are interested in reproducing the Gervasoni 14. Saw your genius IKEA Soderhamn hack. Do you carry washed white linen? I don't see it on your site.
How does USB port work? Does it have wires? Is the cover still washable?
See all 34 articles
Getting Started
0
General
32
Who's Comfort Works?
Where are your slip covers made in?
How can I get hold of a real person or get a question answered?
How long does it take you to respond to emails?
Does your product have any guarantee?
See all 32 articles
Customised and Special orders
Customised and Special Orders
6
Can I add piping to my sofa slipcovers/cushion covers etc?
Do you make sofa arm protectors?
Do you make throw pillow cushion covers?
Do you guys sell sofa legs too?
Do you offer Ektorp sofa covers in a snug fit?
See all 6 articles
