Comfort Works

Top 10 FAQs 10

• I need design inspiration, where can I get some?
• How to choose fabrics and which is the best?
• Do I have to pay custom taxes or import fees?
• Can you make a custom slipcover for my sofa?
• What is Comfort Works’ return policy?

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Pricing and Quotes 3

• Any sales discounts or promotional offers?
• How much does a custom slipcover cost?
• How much is a slipcover in EUR/AUD/GBP?

Fabrics 17

• Pilling / Balling on fabric
• Can I use my own fabric? (BYO fabric)
• Are your fabrics pre-shrunk/sanforised?
• How to get rid of water stains on sofa?
• How to remove wrinkles from my slipcovers?

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Orders and Payments 13

• Can I order by telephone?
• What currencies does Comfort Works accept?
• How can I check the status of my order?
• Am I able to cancel or amend my order after payment?
• What forms of payments are accepted?

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Shipping and Delivery 5

• Do you ship worldwide and which countries?
• Can orders be delivered to a P.O. Box or military address?
• My Parcels/Slipcovers got Lost or Damaged?
• Can you hold the order and ship it at a later date?
• Where are my fabric samples?

Returns and Refunds 8

• What if the cover doesn’t fit well?
• What if the product wasn’t what I ordered?
• What if the slipcover has defects?
• I don’t like the colour of my new slipcover, can I change it?
• I ordered the wrong model, now what?

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FAQ 34

• Can you send material samples prior to ordering?
• I bought a sofa with your covers on it and it is peeling. Would the covers still be under warrenty
• I am planning to order leige eggshell slipcovers for 2 ikea 3 seater farlov sofas. I would like to order additional covers for just the bottom and back cushions. Is that possible? How much would they be?
• We are interested in reproducing the Gervasoni 14. Saw your genius IKEA Soderhamn hack. Do you carry washed white linen? I don't see it on your site.
• How does USB port work? Does it have wires? Is the cover still washable?

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Getting Started 0

General 32

• Who's Comfort Works?
• Where are your slip covers made in?
• How can I get hold of a real person or get a question answered?
• How long does it take you to respond to emails?
• Does your product have any guarantee?

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Customised and Special Orders 6

• Can I add piping to my sofa slipcovers/cushion covers etc?
• Can you accommodate large orders and customise an item with a company logo?
• Do you make sofa arm protectors?
• Do you make throw pillow cushion covers?
• Do you guys sell sofa legs too?

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