Comfort Works
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+61 3 9015 9789 [11am - 5pm, Mon to Fri]
Knowledge base
Most Frequently Asked Questions
Top 10 FAQs
10
How to choose fabrics and which is the best?
Do I have to pay custom taxes or import fees?
Can you make a custom slipcover for my sofa?
What is Comfort Works’ Perfect-Fit Guarantee / Return Policy?
I need design inspiration, where can I get some?
See all 10 articles
General
12
Who's Comfort Works?
Where are your slip covers made in?
How can I get hold of a real person or get a question answered?
How long does it take you to respond to emails?
How do I measure my sofa for a custom made slipcover?
See all 12 articles
Pricing and Payment
How to Order
12
Can I order by telephone?
What currencies does Comfort Works accept?
How can I check the status of my order?
Am I able to cancel or amend my order after payment?
What forms of payments are accepted?
See all 12 articles
Quotes and Discounts
2
Any sales discounts or promotional offers?
How much does a custom slipcover cost?
Fabrics
Inspiration and Features
13
Are your fabrics pre-shrunk/sanforised?
Can I use my own fabric? (BYO fabric)
How do I know the color will match my IKEA sofa?
Are the KINO heavy duty fabrics suitable for outdoor use?
Are any of your fabrics stain treated?
See all 13 articles
Care and Maintenance
5
Pilling / Balling on fabric
How to get rid of water stains on sofa?
How to remove wrinkles from my slipcovers?
How to wash my sofa slipcover from Comfort Works and care for it?
Can your Fabrics be dry-cleaned?
Delivery and Satisfaction
Shipping
8
Do you ship worldwide and which countries?
My Parcels/Slipcovers got Lost or Damaged?
Can you hold the order and ship it at a later date?
Where are my fabric samples?
Can orders be delivered to a P.O. Box or military address?
See all 8 articles
Returns and Refunds
10
Does your product have any guarantee?
What is Comfort Work's customer satisfaction policy?
What if the cover doesn’t fit well?
I don’t like the colour of my new slipcover, can I change it?
I ordered the wrong model, now what?
See all 10 articles
General
Getting Started
0
Customised and Special orders
Product-specific FAQs
13
How does USB port work? Does it have wires? Is the cover still washable?
Do you make throw pillow cushion covers?
Can I add piping to my sofa slipcovers/cushion covers etc?
Do you guys sell sofa legs too?
Do you make sofa arm protectors?
See all 13 articles
