Construction and sewing quality of our slipcovers are guaranteed for a minimum of 24 months. This is based on normal circumstances of home/domestic environment, kids and pets are included unless they treat it as a trampoline or a scratching post.
All products must be cared as per our care guide and washing instruction which include proper temperature, no direct sunlight/UV, no use of dryers, bleach, stain remover, or chemical spray.
We believe that you will exercise our product's guarantee in good faith.
However, we are also aware that there are a few people who would enjoy using the product and then try to return them to essentially receive something for nothing. If by rare chance you are one of these people, we kindly ask you to find another store/website to supply these merchandises (we can also suggest an alternative).
We're not a giant, faceless corporation - in fact we're a team of 12 people and we truly care about our customers' satisfaction and we don't want that ruined by a few people with questionable motives.
We are an easy-going bunch with a sense of humor, but we're serious with our policy. We want you to be happy (if possible, excited) with your custom product, but if you're not, we want to make it as easy and painless to get what you ordered in the first place. That's what we'd want too if we're in the same position.
Whether you're looking for a simple solution, slipcovers, inspiration or just a chat - feel free to drop us an email at firstname.lastname@example.org