CUSTOM IKEA SLIPCOVERS
PB BASIC SOFA COVERS
CUSTOM SOFA COVERS
ACCESSORIES AND DECOR
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Top 10 Most FAQs
Can you make a custom slipcover for my sofa?
How much is shipping and how long will it take?
Which IKEA sofa model do I have?
Do I have to pay custom taxes or import fees?
Can I get some fabric samples?
Can I get a quote?
How to choose fabrics and which is the best?
I've just placed my order - what happens next?
What is Comfort Works’ return policy?
I need design inspiration - where can I get some?
Orders and Payment
Can I order by telephone?
What currencies does Comfort Works accept?
How can I check the status of my order?
Am I able to cancel or amend my order after payment?
What forms of payments are accepted?
I got a Payment Error - help!?
Shipping and Delivery
Do you ship worldwide and which countries?
Can an order be delivered to a work address?
Can orders be delivered to a P.O. Box or military address?
My Parcels/Slipcovers got Lost or Damaged?
Can you hold the order and ship it at a later date?
Can I track my order?
Returns and Refunds
What if the cover doesn’t fit well?
What if the product wasn’t what I ordered?
What if the slipcover has defects?
I don’t like the colour of my new slipcover, can I change?
I ordered the wrong model, now what?
How can I get free shipping or shipping fee rebated?
Pilling/Balling on fabric
Can I get some Fabric Samples?
Can I use my own fabric? (BYO fabric)
Are your fabrics pre-shrunk/sanforised?
How to get rid of water stains on sofa?
How to remove wrinkles from my slipcovers?
Can your Fabrics be dry-cleaned?
Are the KINO heavy duty fabrics suitable for outdoor use?
Do you have Stain Resistant fabrics?
Prices and Quotes
Any sales discounts or promotional offers?
How much does a custom slipcover cost?
Do you sell gift cards/certificates?
How much is a slipcover in EUR/AUD/GBP?
Customised and Special Orders
Can I add piping to my sofa slipcovers/cushion covers etc?
Can you accommodate large orders and customise an item with ...
Do you make sofa arm protectors?
Do you make replacement seat or frame covers only for IKEA s...
Do you make throw pillow cushion covers?
Worried about providing Custom measurements
Do you guys sell sofa legs too?
Who's Comfort Works
Where are your slipcovers made in?
How can I get hold of a real person or get a question answer...
How long does it take you to respond to emails?
Does your product have any guarantee?
Can I find Comfort Works in stores?
Do you have an ethical sourcing policy?
We're mostly online for chat and calls during 10.30AM to 7PM AEST or GMT+10 Melbourne time.
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Suite 1603, 225 Elizabeth St
Melbourne, VIC 3000
+613 9015 9789
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Office hours: 10.30am - 7.00pm
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